Privacy Policy

1. Who we are

SimpliSpotless ("we", "us", "our") is a professional cleaning company registered in England & Wales, operating from 167–169 Great Portland Street, Fifth Floor, London, W1W 5PF. We are the data controller for the personal information we collect about you.

If you have any questions about this policy or how we handle your data, please contact us at hello@simplispotless.com.

2. What personal data we collect

We may collect the following categories of personal data:

• Identity data — full name
• Contact data — email address, telephone number, postal address
• Booking data — service type, property details, preferred dates and times, special instructions
• Payment data — processed securely via Stripe; we do not store full card details
• Technical data — IP address, browser type, operating system, referring URLs, pages visited (collected via cookies)
• Communications data — messages or enquiries you send us

3. How we collect your data

• When you submit a booking or quote request through our website
• When you contact us by email, telephone, or through the website contact form
• When you sign up to receive communications from us
• Automatically, via cookies and similar technologies when you browse our website

4. How we use your data

We use your personal data for the following purposes:

• To process and manage your booking or service request
• To communicate with you about your booking, including confirmations, reminders, and follow-ups
• To process payments securely
• To improve our website and services
• To send you marketing communications, where you have consented to receive them
• To comply with legal obligations

5. Legal basis for processing

We process your personal data under the following lawful bases:

• Contract — processing necessary to fulfil your booking or service request
• Legitimate interests — improving our services, fraud prevention, and business administration
• Consent — for marketing emails and non-essential cookies
• Legal obligation — where required by law

6. How we share your data

We do not sell your personal data. We may share it with:

• Service providers — such as payment processors (Stripe), email delivery platforms, and scheduling tools, who process data on our behalf under strict agreements
• Our cleaning team members — only the information necessary to fulfil your booking (name, address, service details)
• Regulatory authorities — where required by law or legal process

7. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Booking records are typically retained for 6 years in line with UK tax obligations. Marketing consent records are retained until you withdraw consent.

8. Cookies

We use cookies and similar technologies to improve your experience on our website. You can manage your cookie preferences at any time via the cookie banner on our website. For full details, please see our Cookie Policy.

9. Your rights

Under UK GDPR, you have the following rights:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restrict processing — to request that we limit how we use your data
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — at any time, where processing is based on consent

To exercise any of these rights, please contact us at hello@simplispotless.com. We will respond within one calendar month.

10. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payment data is processed exclusively through Stripe, which is PCI DSS compliant.

11. International transfers

Your data is primarily stored and processed within the UK and European Economic Area (EEA). Where we use third-party service providers based outside the UK/EEA, we ensure appropriate safeguards are in place in accordance with UK GDPR.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.

13. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK's data protection supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk or by calling 0303 123 1113.