Legal
Terms of Service
Effective date: 1 January 2025 · Last updated: 20 April 2026
1. Introduction
These Terms of Service ("Terms") govern your use of the SimpliSpotless website and cleaning services operated by SimpliSpotless ("we", "us", "our"). By accessing our website or booking a service, you agree to be bound by these Terms. If you do not agree, please do not use our services.
2. Services
SimpliSpotless provides professional domestic and commercial cleaning services across London, Salisbury, Banbury, and surrounding areas. Services are subject to availability and may vary by location. We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.
3. Bookings & Cancellations
Bookings can be made online, by phone, or by email. We require at least 24 hours' notice for cancellations or rescheduling. Cancellations made with less than 24 hours' notice may incur a cancellation fee of up to 50% of the service cost. Same-day cancellations may be charged in full. We reserve the right to cancel or reschedule bookings in cases of staff illness, emergencies, or circumstances beyond our control, in which case we will notify you as soon as possible and offer an alternative date.
4. Pricing & Payment
All prices are quoted in GBP (£) and are inclusive of VAT where applicable. Prices are confirmed at the time of booking. Payment is due at the time of booking or upon completion of the service as agreed. We accept card payments via our secure online payment system. We reserve the right to adjust pricing with reasonable notice. Any additional work requested on the day that falls outside the original scope may be subject to additional charges.
5. Access to Premises
You agree to provide safe and reasonable access to the premises at the agreed time. If our cleaners are unable to gain access to the property through no fault of our own, the full booking fee may be charged. You are responsible for ensuring that any pets are secured and that the premises are safe for our staff to work in.
6. Your Responsibilities
You agree to: provide accurate information when making a booking; ensure the property is reasonably accessible and safe; inform us of any special requirements, hazards, or items requiring special care; secure valuables and fragile items prior to our visit; not request services that are illegal or unsafe. We reserve the right to refuse or cease a service if our staff feel unsafe or if the working conditions are unreasonable.
7. Liability & Insurance
SimpliSpotless is fully insured for public liability and accidental damage caused by our staff during the provision of services. Any claims for damage must be reported within 24 hours of the clean taking place. We will not be liable for damage resulting from pre-existing conditions, wear and tear, or items not secured or flagged prior to the clean. Our liability is limited to the cost of the service provided. We are not responsible for any indirect or consequential losses.
8. Satisfaction Guarantee
If you are not satisfied with the standard of cleaning, please notify us within 24 hours of the service. We will return to re-clean the areas of concern at no additional charge. This guarantee does not apply if the property conditions have changed since the original clean, or if we have not been given the opportunity to rectify the issue.
9. Intellectual Property
All content on the SimpliSpotless website, including text, images, logos, and graphics, is the property of SimpliSpotless and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.
10. Privacy
Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.
13. Contact Us
If you have any questions about these Terms, please contact us at: SimplíSpotless 167-169 Great Portland Street, Fifth Floor, London, W1W 5PF Email: hello@simplispotless.com Phone: 0800 994 9211